Shipping Policy

Last Updated: 11/07/2025.
 

1. Overview

WhiteMountainINFO.com is an online marketplace that connects independent sellers with buyers. Please note that WhiteMountainINFO.com does not handle, ship, or manage the delivery of any products sold on the platform.
All shipping and fulfillment responsibilities rest solely with the individual sellers.
 

2. Seller Responsibility

Each seller on WhiteMountainINFO.com is fully responsible for:

• Processing and shipping orders in a timely manner.

• Providing accurate shipping rates, options, and estimated delivery times.

• Ensuring that items are properly packaged and shipped to the correct address.

• Complying with all applicable shipping laws and carrier regulations.

• Providing buyers with valid tracking information (if applicable).

WhiteMountainINFO.com is not liable for any delays, damages, losses, or errors that occur during shipping or delivery.
 

3. Shipping Methods and Costs

Shipping methods, carriers, and costs are determined individually by each seller.
These details are typically displayed on the product page or during checkout.
If you have questions about shipping options or fees, please contact the seller directly using the marketplace’s messaging system.
 

4. Order Processing and Delivery Times

Processing and delivery times vary by seller.
Buyers should review the estimated delivery timeframe provided by the seller before placing an order.
Delays may occur due to factors outside the seller’s control (e.g., carrier issues, customs delays, or weather).
 

5. Tracking and Delivery Issues

Sellers are encouraged to provide tracking numbers once an order ships.
If you do not receive your order within the expected timeframe, please contact the seller first.
If the seller does not respond or resolve the issue, you may contact [Marketplace Name] support for limited mediation assistance, but please note that WhiteMountainINFO.com does not guarantee resolution or refunds for shipping-related issues.

6. Lost, Damaged, or Missing Items

Claims for lost, damaged, or missing packages must be made directly with the seller.
Sellers are responsible for determining whether to issue replacements or refunds in such cases.
WhiteMountainINFO.com does not offer shipping insurance or compensation for lost or damaged goods.
 

7. International Shipping

Some sellers may offer international shipping.
Buyers are responsible for any customs duties, taxes, or import fees that may apply.
International shipments may experience extended delivery times due to customs processing.
 

8. Contact

For questions about a specific order’s shipping status, please contact the seller directly through your WhiteMountainINFO.com account.
For platform-related questions, you may contact WhiteMountainINFO.com Support at info@WhiteMountainINFO.com.